Shipping & Returns

DELIVERY, WITHOUT THE GUESSWORK.

Everything you need to know about receiving your PURE JOY order, making a return or requesting a refund.

UK DELIVERY

Orders are prepared at our UK distribution centre within 24–72 hours.

Once dispatched, UK orders typically arrive within 2–5 working days. Delivery may take a little longer during particularly busy periods, including Black Friday and Christmas.

FREE UK DELIVERY ON EVERY ORDER.

INTERNATIONAL DELIVERY

We ship PURE JOY worldwide from the UK. Delivery times and charges vary depending on your destination and will be shown at checkout.

International orders may be subject to local customs duties or taxes. These charges are the customer’s responsibility. If charges remain unpaid, the parcel may be returned to us.

TRACKING YOUR ORDER

We’ll email you with tracking information as soon as your order has been dispatched.

A signature is not normally required. Please ensure your delivery location is secure, as PURE JOY cannot accept responsibility for parcels lost or stolen after confirmed delivery.

Orders cannot be cancelled once processed. If you no longer require your order, please follow the returns process below.

RETURNS

You may return an eligible order within 30 days of delivery, provided that:

  • The product is unused and unopened
  • It remains in its original condition and packaging
  • It was purchased directly from the PURE JOY website

REFUNDS & EXCHANGES

Once your return has been received and inspected, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to five working days for processing following inspection.

RETURN POSTAGE

Customers are responsible for return postage costs. For items valued over £50, we recommend using a tracked delivery service and retaining proof of postage.

DAMAGED OR FAULTY ORDERS

If your order arrives damaged or faulty, please email support@purejoymushrooms.com.

Please include your order number and clear photographs so we can help resolve the issue as quickly as possible.

GIFT RETURNS

Refunds for gifted products will be returned to the original purchaser using their original payment method.

NEED A HAND?

If you have a question about delivery or returns, email support@purejoymushrooms.com.

We aim to reply within one working day, Monday–Friday.